Customer Testimonials
On 17/09/2007, adeel said:
I THINK MOBILE SHOP HAS TO BE REALLY COMMENDED BECAUSE OF THEIR FACILITIES THEY PROVIDE TO THE CUSTOMERS.ALL THE CASHBACK IS WITH US FROM CONTRACTS OVER THE PREVIOUS YEARS AND WE HAVE GOTTEN NEW CONTRACTS NOW.
On 03/09/2007, ELMON SUTANTO said:
So far i have been quite impressed with mobileshop. I have got my 1st, 2nd, and 3rd Argos & Homebase vochers. Each worth £115. Now i am waiting for my 4th voucher which decide whether i should buy a mobile from them for another year. I have told my friends about it and they were quite astonished. I just hope that mobileshop will maintain their high standards of achievements of keeping their promises to their customers because that will decide the prosperity business outcome of the mobilephone company. I say it is worth going back to mobileshop because they are grrrrrrrreeeeeeeeeeeaaaaaaaaaaaaaaaattttttttttt!!!.
On 31/08/2007, Xuyun Bao said:
Mobileshop gives the best offers you can't find elsewhere.
The free mobile is also fantastic. I did't fancy it very much when receiving it, but now I like it more and more.
The service from the shop is excellent too. I got all the items the next day of the order.
Strongly recommend!
On 24/08/2007, Dean Gervis said:
OUTSTANDING. these guys know what customer service is all about, in a world where most couldnt care less, mobileshop pride themselves in going the extra mile to help. the live support is an amazing feature and unlike some other companies where i have actually been waiting in line for over 3 hours you get a response within minutes. the phones have arrived the next day and the cashbacks have been paid in full. really can not recommend the Mobile Shop highly enough.
On 19/08/2007, MAI LAM said:
THERE SERVICES ARE EXCELLENT. I GOT THE PHONE ON TIME.
On 11/08/2007, Alex McKenzie said:
Excellent service full coverage, even up in the stick`s (Highlands of Lovely Scotland), lovely phone with a good deal on the cost of usage etc.
Fantastic service, phone despatched next day, very helpfull staff when inquiry had to be made and resolved full. 5 STAR x x x x x
On 08/08/2007, Steve Burnage said:
I was very pleased with the excellent and speedy service offered from mobileshop. My phone arrived within 48 hours of ordering and everything was in place in an efficient and professional way.
On 03/08/2007, Ali Al Astal said:
I’ve ordered my second contract from mobileshop.com I’ve received it in less than 48 hours (placed the order on Sunday night, received it on Tuesday “really excellent”). I’ve ordered my second mobile from this brilliant company because they have a fantastic and amazing costumer service. If I had any questions or problems, all I needed to do is just asking this brilliant custumer service and everything was sorted out within minutes. The cashback service is also excellent. I’ve received my first 3 cashbacks without any problems (for my first contract) and the fourth (last) one is due in about 40 days. All I can say is:” EXCELLENT, FANTASTIC AND REALLY HIGHLY RECOMMENDED COMPANY. 10/10 A++++”. I would order all my mobiles from them. Thanks Mobileshop.
On 25/07/2007, docter iqbal dharsi said:
amazing sevice, from the 1st contact to the last cash back - and lets be honest cash back is what we all want at the end, and with Mobileshop.com it really is worry free. You even get extra if you swap for Argos/ homebase spending gift money - thats what I do and it's great for me, if money is what you want then Mobileshop won't let you down
On 25/07/2007, M N Khan said:
I received all the money back for my last mobile phone line rental, its excellent. You don't get better deals than on mobile shop
On 12/07/2007, Gemma Bridge said:
I found the website really easy to use and making my order was simple. The phone arrived the next day and has been working perfectly ever since. I have not yet had to claim my first cash back but the instructions on how to do so are very clear, unlike with other companies that do cash back deals.
On 07/07/2007, Ian Meechan said:
Cheapest price on net for genuine Nokia Battery - even cheaper than a non branded product on most other sites. Fast free delivery - fantastic
On 28/06/2007, Playboy said:
Hi! Thanks a lot for the site! I found many interesting things on there!
Bye, I will visit you again!
On 27/06/2007, james Docherty said:
Very good service. Polite and British call centre. Fantastic. Will recommend to friends and family
On 22/06/2007, Peter Bird said:
I found the cash back scheme right up my street - 12 mth contract and, at the end, all my money back - great!!!
On 22/06/2007, Ben Moses said:
I don’t know what I would have done with out mobileshop.com! I was in desperate need of a phone that was in my price range. It worked out cheaper to do a monthly contract. I had no problems. Thanks a million!
On 22/06/2007, Alan Carby said:
Halfway through my second Mobileshop contract now and already starting to look forward with much anticipation to the new phones which will be on offer when I take out my third contract. I have nothing but good things to say about Mobileshop, a true "Bluechip" company whom I repeatedly recommend to all my friends constantly. A pleasure to do business with.
On 19/06/2007, Martin Cooper said:
Despite some admin issues i have to say the service when I have had to call has been superb and as they say Mobile shop does what it says on the tin! No doubt about the quality compared to some other companies
On 16/06/2007, jonathan nelson said:
The overall access to the site is brilliant and when it came to the description of the phone you needed to find it, was perfect. Overall I found this site to be pleasant helpful and a great browsing experience.
On 04/06/2007, Madeline Siredzuk said:
I have just taken out my second contract for my own personal use. Mobileshop is so superior to any other supplier and they have the friendliest most efficient customer services. My partner has a mobileshop phone contract and my three teens have mobileshop contracts. I recommend you to everyone. If there ever is a problem it is sorted FAST. Long may you prosper!
On 01/06/2007, Sharon Martin said:
Excellent service - received phone within 48 hours of ordering - excellent live customer service - have recommended to all my friends
On 19/05/2007, Wendy Murray said:
Spent ages researching phones and plans. Mobileshop.com website is so easy to use and is so user friendly and gives you all the information you need. Placed my order which took a few days as the phone I wanted was out of stock. Used the on line help to find out what was happening with my order and the service was excellent. So happy I used the recommend a friend and my husband has now ordered and received his new phone. I am now due my £15 for this and look forward to receiving this soon.
Highly recommended Company and I also placed a positive review on a well know review website.
On 11/05/2007, Farhana Haque said:
Amazing service; fast and efficient. I had many questions which were swiftly answered by the live chat customer service. I really can’t believe such a professional mobile phone company exist on the internet. Thanks for making life so much simpler
On 11/05/2007, Mohammed Naeem HAIDER said:
It’s been a good experience to buy good deals from mobileshop.com. Also I’ve recommended this website to many of my friends.
On 06/05/2007, Andrew Hawkes said:
After being with my old network for over 4 years i was unsure about leaving them, but the offer here was way beyond anything they could provide. That plus my new phone arriving the next day, with friendly staff at the end of the phone really make mobileshop stand out above the rest.
Top work!
On 23/04/2007, Brian Leech said:
On my second contract with the Mobile Shop, Ordered my new phone Fri 3pm arrived Sat 9am, Great service, Cash back just as quick
On 19/04/2007, eunice agah said:
I have just got my phone and I love it. Buying from mobileshop was very easy. I am going to tell my friends about your website
On 19/04/2007, Richard Hartwell-Beninson said:
A fantastic site found a great deal on a phone that was out of my range in the other sites and high street shops. Thoroughly recommended 10/10
On 17/04/2007, frances egleton said:
The site is very quick and easy to use. Lots of really good deals and excellent prices.
On 16/04/2007, Anne Marie Golder said:
I have been browsing websites all day trying to find a good deal for the Nokia N95.This site is so easy to use with order tracking plus communication via text - it couldn't be simpler! I would highly recommend this site to anybody especially someone who has never ordered online before.
On 13/04/2007, jackie evans said:
The best service I have ever had, with fast delivery, I will recommend to all.
On 04/04/2007, Chun Feng Song said:
It is very easy to manage your cash back from mobile shop. It is really good.
On 03/04/2007, John Duffell said:
Great stuff - I'm on my second contract with mobileshop, I sent off my voucher yesterday afternoon and today I had an email saying it had been received, that's efficiency. Much better than any "dodgy" websites with restrictive conditions!
On 01/04/2007, Mohammed Naeem Haider said:
I got all my three O2 monthly contracts from mobileshop.com and am fully satisfied with my deals.I will recommend every one to check great deals on mobileshop.com before going to any other retailer.
On 01/04/2007, Malik Tauqeer Ahmed Saqib said:
Mobileshop.com is simply the best place if you intend to buy some great phone with a fantastic tariff plan. I have my Nokia-91 with O2 monthly contract from mobileshop.com and am fully satisfied with this deall.
On 27/03/2007, Emma Allenger said:
After years of dealing with foreign call centres who cannot understand you, never mind deal with your problem - I am now completely committed to mobileshop. Your staff are friendly and helpful. I have not had any problems at all - but your proactive approach to customer services has blown me away - before I even had chance to think about digging out your phone number to re-arrange a cash back alternative delivery, one of your nice ladies phoned to say CityLink had not been able to deliver and was there anything you could do to help get it delivered. Excellent service in every department - well done!!
On 19/03/2007, Anas said:
100% satisfied with the service. I was able to track my order all the way.I would recommend Mobileshop.com to all my friends.
On 09/03/2007, Sue MacGregor said:
Have just received my first cash back amount. Really easy process - just send in a copy of your phone bill and sit back and wait. Although my first claim was delayed mobileshop.com staff were honest and told me the reason for the delay and the exact date to expect payment. Thanks to the customer service staff for being so truthful
On 08/03/2007, dan said:
Good deals, Easy order, quick delivery, excellent service. Mobileshop is really different from others. I shall be recommending you to all my colleagues, thanks again for you wonderful service.
On 08/03/2007, Catherine Heyward said:
Excellent service, any problems are swiftly dealt with by efficient, helpful and polite staff.
On 06/03/2007, carol irving said:
Very happy to recommend easy website, quick delivery, great phone and tariffs to pick from.
On 04/03/2007, Gigy Lukose said:
Excellent service cash back on time every time. I have recommended my friends lot of time. Recommend a friend paid promptly as well. Looking forward to next contract. Thanks
On 03/03/2007, D Chen said:
Fantastic cash back and customer service.
On 03/03/2007, Mohammed Naeem Haider said:
No doubt Mobileshop.com gives you excellent deals on superb handsets. At present I am enjoying my third O2 contract from mobileshop.com and am quite happy about my experience. Weldone folks at Mobileshop.com.
On 03/03/2007, Malik Tauqeer Ahmed Saqib said:
After my excellent experience with mobileshop.com, I will recommend everyone to login to mobileshop.com and surely you will find some superb deal which suits you.
On 28/02/2007, Jon Chambers said:
Great seller, just remember to keep on top of your cash backs and it won't go wrong. These excellent deals are for real!
On 27/02/2007, John Weldon said:
An all-round easy and good experience to order online with mobileshop.com. However, a little frustrating when making final payment and it keeps asking for a start date to a Maestro card when it does not have one!
On 27/02/2007, Jignesh Vaducha said:
I have experience of other mobile companies. But Mobile Shop is different because of their excellent customer service and their wide range of phones/offers!!
Would definitely recommend to anyone..anytime! :)
On 23/02/2007, Yu Gu said:
I have bought 3 mobiles from your company. Very fast delivery. Very handy chat online service. Help line group members always answer the phone quickly. Order tracking and Cashback Claim tracking are really helpful and always make me have a peace of mind. I have recommended your website to all my friends, most of them bought phone from you. Supper website for mobile!
On 23/02/2007, Ian Greenwood said:
Delightful experience, really friendly staff good knowledge of products, helpful when needed, this maybe why I ordered 2 contract phones off them, thanks again, definitely recommend them
On 20/02/2007, S Rizvi said:
Mobileshop.com is the best site. I have two O2 contracts with mobileshop.com which were very good and everything was done as said. Cash back experience was wonderful. Strongly recommend others.
On 20/02/2007, A Imran said:
The entire experience of dealing with mobileshop.com was excellent. I have got two contracts of O2 and I am thoroughly enjoying those. I have recommended others also because of the quality of service and commitment offered by mobileshop.com
On 20/02/2007, Yogesh Patel said:
II have taken mobile contracts with all networks via number of shops and online sites but none so far have matched the service I have received from the MobileShop so far.
These guys are hot on customer service, may be UK companies need to learn lesson from here, I placed my order on Sunday, Monday late morning I was contacted to verify the order and it was dispatched the same day. I had queries about number porting which they sorted out via email on the same day.
Now, let’s see how things progress from here...I am optimistic it will be excellent!
On 15/02/2007, Jagannath Sapkota said:
I have ordered two contract mobiles from mobileshop and cash back is so smooth ...its unbelievable …you just send all your documents by recorded deliver and within few days (most of the case two days) you receive confirmation stating that cash back claim has been received. I have received two cash back claims…even though you don’t receive claims instantly it is sure and reliable.
On 15/02/2007, Fang Huang said:
I am very satisfied with the prompt & helpful customer service. The phone reached me second day as promised. I would recommend mobileshop.com to my friends.
On 12/02/2007, Sridhar Somisetty said:
Mobileshop.com website is very user friendly and giving very good offers and good service.Specially cash back is very good.Thanks for the looking after the customer.....
On 08/02/2007, Sergey Grigorian said:
I'm really impressed with Mobileshop.com. They have some of the most fantastic deals on the net together with fast, responsive and efficient customer services. My new Samsung D900 arrived less than 24 hours after I ordered, and works perfectly. I would recommend Mobileshop to anyone!
On 06/02/2007, Tomos Wise said:
Excellent service. No problems obtaining cash back and was kept informed of my cash back status via email. Just started another 2 contracts (one for my partner) with Mobileshop which I'm sure will go equally smoothly.
On 03/02/2007, Mohammed Naeem said:
Mobileshop.com gives you excellent deals on superb handsets. At present I am enjoying my third O2 contract from mobileshop.com and am quite happy about my experience.
On 03/02/2007, Malik Tauqeer Ahmed Saqib said:
After my excellent experience with mobileshop.com, I will recommend everyone to login to mobileshop.com and surely you will find some superb deal which suits you.
On 03/02/2007, Amrik Soomal said:
I got a fantastic O2 deal from mobileshop.com, with a really cool handset. I checked all other websites before getting a deal from moblieshop.com and quite happy at my final decision of joining mobileshop.com as a customer.
On 02/02/2007, Avtar Rajbans said:
What a fantastic cash back deal. Compared to other cash back deals I have been with , I find this easy to deal with.
I don’t have to worry about counting the months from the start of the contract, as the bills have a number on them, indicating what month I am in, i.e. -5 or -7 so I always know which bill to send back.
I just posted the bill from the 9th month ( my third cashback) by 1st class post on Wednesday. Today is Friday and i already have an email asking if i want to swap cash back for a higher amount in Argos Vouchers, or other gifts! Absolutely fantastic.
I don’t feel the need to waste money and send by recorded delivery, as if mobileshop haven’t confirmed receipt within 5 days, I could just post them another copy, still with plenty of time before the deadline.
Once again thanks for the email updates, and also the extra offer of argos vouchers.
Best regards,
ASR in Milton Keynes
On 02/02/2007, Sibte hadi said:
Very satisfied with the prompt & helpful customer service. The phone reached me second day as promised. It was completely hassle free. I would thoroughly recommend mobileshop.com to my friends.
On 28/01/2007, kath Dobell said:
Excellent service cash back on time every time. Nearly at end of 12 month contract I have never had to chase it up. Recommend a friend paid promptly as well. Looking forward to next contract. Thanks
On 27/01/2007, Max Lim said:
Mobileshop is indeed the best online mobiles shop in UK as the honest and reliable company. Keep up with the many good deal and reputation. Many thanks!
On 25/01/2007, Margery Ward said:
Very good service with helpful members of staff at the other end of the phone. Everything was quicker at being processed than i expected; this included the cashback. Would certainly use again. Keep up the good work.
On 24/01/2007, Amrik Soomal said:
Mobileshop.com is the superb website where you have plenty of choice to buy quality hand set and money saving tariff plans with cash backs.
On 23/01/2007, Susan Reeves said:
This is the second time I've ordered my phone through the Mobileshop...the deals are brilliant, cashback is so easy and efficient and the customer service is great! I'd recommend it to everyone!
On 19/01/2007, Anne McKee said:
Thanks once again.
The cheque has now been received and thanks for your efficiency.
I noticed in the news yesterday that companies were being lambasted for not paying out on cash backs. I must say that mobileshop have been exemplary in paying out with easy to follow instructions but as usual it is not the 'good guys' who are highlighted but the bad ones.
On 19/01/2007, Anne McKee said:
Thanks once again.
The cheque has now been received and thanks for your efficiency.
I noticed in the news yesterday that companies were being lambasted for not paying out on cash backs. I must say that mobileshop have been exemplary in paying out with easy to follow instructions but as usual it is not the 'good guys' who are highlighted but the bad ones.
On 17/01/2007, Alistair Hunt said:
I just wanted to say Thank you for a great service. Having received my phone yesterday, as promised, it is always nice to find a company that focuses on the customer and from my experience of Mobile Shop I will be using the site again. It is easy to use and easy on the eye and your response to queries has been fast and efficient. I will be recommending you to my friends and family. Thank you.
On 17/01/2007, Chong Yan said:
I think my experience with MobileShop is fantastic. I even got a pair of binoculars as a Christmas Draw Prize for my order from mobileshop. I bought my Nokia 6030 and I will get my money back step by step with redemption, which means I do not need to pay anything for this contract and I get a brand new phone (not like the reconditioned phones from some other websites) and lots of free minutes (any time, any network). This offer is just too good to believe. I told many of my colleagues, most of them do not believe this. The network of O2 is also the best for me. I can use those free minutes to buy my insurance, call my bank and even chat with my friends in USA. I also found out the messages I sent back from France were also included within my free messages.
On 17/01/2007, Rohan Davidson said:
I received fast and efficient service from Mobileshop.co.uk and I was delighted with the very competitive prices. I will use this website again!
On 17/01/2007, Philip Beddard said:
It was a complete surprise to win a pair of Binoculars. I forgot that I had entered your prize draw. Well done Mobile Shop.
On 17/01/2007, Nicola Lunn said:
Fantastic service! Phone delivered first thing the next day. A great deal on the Sony K750i. Many thanks
On 17/01/2007, John Cooper said:
very good promt service both phones arrived without a hitch. i even manage to win a prize draw that i didnt know i had been entered into so i was a bit suprized when my binoculas arrived at the door. would recomend
On 17/01/2007, Juliet English said:
Really quick and easy to use website. Friendly helpful staff on the phone line.
On 17/01/2007, Tim Lake said:
I am writing to express my gratitude for the service I received when placing a recent order. The order was in fact a pre-order for the brand new Nokia N91 on O2 contract. Initially I was drawn to the site as you were the only place which was taking pre-orders on the handset and I was keen to get it as soon as possible, however once I began looking into the organisation it became apparent that being the first to offer new devices was not the only positive thing you have going for you. The order was dealt with promptly and the order tracking service helped me count down the days to my handset arriving!
On a number of occasions I used your ‘LivePerson’ customer support system and was very happy with the instant feedback it provided and the helpful, polite and well informed staff who man it. I must thank Emma for arranging the change of delivery address with absolutely no fuss and Carole who answered the multitude of questions I fired at her quickly and accurately. I believe I spoke to others too but I did not catch their names.
The phone was despatched a day earlier than I expected and arrived before 11am the next morning with all the information and paperwork needed to get up and running.
I have dealt with many mobile phone shops both on and off line in the past and have always been, at best, satisfied with the service. I have never received the high level of service and general feeling of being a valued customer as I received with mobileshop.com.
When I read the praise on your site I thought ‘I’ll take that with a pinch of salt’ but now I can see why it is all so positive. In 12 months, I’ll be back.
Thanks to the customer service staff, the warehouse staff who turned it around so quickly, and everyone else involved.
On 17/01/2007, Kevin Battery said:
Yesterday I received the phone as promised and I love it sooooo much.
I would like to take this chance to say thank you to all at your company that dealt with my order.
Your website is great and the online tracking is very good. When I called your customer support department mid-week I was dealt with in a professional way and was given all the information I required.
I am recommending you, Mobileshop.com to my friends now and you will be seeing me soon for my next upgrade.
On 17/01/2007, said:
Good Morning,
Just would like to say a BIG thank you to your organisation. I have received my awesome phone exceptionally quick. So far, I am very impressed with dealing with your firm. Hope this lasts for the foreseeable future.
Just would like to say a BIG thank you to your organisation. I have received my awesome phone exceptionally quick. So far, I am very impressed with dealing with your firm. Hope this lasts for the foreseeable future.
On 17/01/2007, Mark Hayward said:
Just [wanted] to say my order went right through, [I am] just waiting on the phones to come [and it was a]… good deal on the phone too
On 17/01/2007, suo liu said:
very good company, very good customer service, recommended!!
On 17/01/2007, Mohammed Naeem Haider said:
Recently had another monthly O2 contract from mobileshop.com. In fact it was my 3rd contract which I purchased from mobileshop.com in less than a year. As usual my experience is excellent with mobileshop.com.
On 17/01/2007, Malik Tauqeer Ahmed Saqib said:
Mobileshop.com is the best place to buy fantastic phones with really cool tariff plans.
On 17/01/2007, kevin holton said:
Excellent cash back - terms seems to have changed from 45 to 60 days for cash back cheque but wholly reliable
On 16/01/2007, Hayley Payton said:
Thanks mobileshop.com my experience on your site has been enjoyable it is well presented and great for someone like me who gets confused easily!!
On 06/01/2007, Hina Gandhi said:
I've found the cash back process simple and it has saved me a fortune to date. The Mobileshop has always been quick and helpful in responding to queries and provides regular updates on the progress and payment dates for the money going into my account. Couldn't be simpler! Thanks!
On 02/01/2007, Ashish Jain said:
Excellent customer support. Unlike other online retailers doing business with mobileshop has been a pleasure. Received my first cash back to my bank though you have to wait long time. This is outlined in contract and promise is kept about cash back.
A big thanks for your excellent service and support.
On 02/01/2007, C Gainsborough said:
Good service and intuitive website. My wife and I have both bought phones (with excellent offers) from Mobileshop.com and we are very pleased with them. The customer service team are friendly and knowledgeable and any issues are dealt with and resolved quickly and courteously. I would not hesitate to use them again.
On 30/12/2006, Roger Walters said:
Thanks for sorting out the O2 mistake with my upgrade order. Your prompt action ensured that the new phone was delivered on Sat 23rd Dec in time for Christmas. Brilliant!
On 29/12/2006, MUHAMMAD AZEEM AZAM said:
The cash back scheme at mobileshop was really fantastic and you can trust them 100%. Excellent service
On 20/12/2006, Lekan Ojo said:
I am not bothered about the prize. Customer service does not get any better than what goes on here. These GUYS ARE SIMPLY THE BEST. Had a problem with my phone, sent it on Monday and a replacement was sent Tuesday as soon as they
On 19/12/2006, DR.SURENDRA SACHDEVA said:
Excellent service, from dispatch of order to last claim back, thanks.
On 15/12/2006, Simon Davis said:
I’m impressed with the quality and standard of the web site. The web site is so easy to make and order and customer service have been really help full with my problems. I recommend this site time after time.
''Its the mobileshop where you want to shop''
On 15/12/2006, Llyr Williams said:
Bought Parrot Easy-Drive Hands Free Car Kit. Had a bit of trouble sorting payment as the card and delivery address were both to my works address. 3 days exactly from order to delivery in the end though, which isn’t bad at this time of year? The box it came in was pretty scuffed up, but the goods inside were in good condition and works perfectly so far!
On 13/12/2006, Krishna Jagadish SV said:
Probably the best customer service I have come across. Immediate replies, keeping you abreast of your order status, getting to your notice the problem with the order and the way to get round it puts mobileshop above the rest. The delivery was right on time and the unit was fantastically good. Want a mobile!!!! Great deal!!! Great service!!!! There [is] no choices. It’s MOBILESHOP.COM
On 09/12/2006, dave fitzpatrick said:
Based on how pleased I was the first time, I've just bought a second mobile from mobileshop.com, and the service is even better! I'd recommend them to anyone (and have done!!)
On 06/12/2006, Anish Kumar said:
The best way to get a mobile of your choice and a tariff suitable [for] your needs is Mobile Shop. I haven't had such a nice experience in buying any goods as I had while buying this mobile. Really similar agencies should learn to automate there business in this way. Kudos to Mobile Shop for providing such an exciting experience.
On 03/12/2006, Armin Ebrahimyan said:
I am totally satisfied with service that i recieved from Mobileshop.com and when i ordered my mobile, i recieved it by post the next day and everything is excellent. I will recommend you to all my friends and tell them to get their mobiles from here. Thanks very much.
On 03/12/2006, rachael marcinkiw said:
Good easy-to-use service. Very informative!
On 03/12/2006, Chi Chung Yuen said:
MobileShop was recommended to me via a friend who have been a customer for a few years. I ordered a phone and it was very good. I have since recommended my mother to also purchase from MobileShop. My mother is not great with PC's but managed to complete an order very easily as the website is laid out very well she said.
On 02/12/2006, Mohammed Naeem Haider said:
Mobileshop.com is the best place to buy fantastic phones with excellent offers.
On 02/12/2006, Malik Tauqeer Ahmed Saqib said:
I am an old customer of mobileshop.com and got Nokia N91 from them with excellent deal. I am quite happy and satisfied.
On 01/12/2006, John Shingler said:
This customer service team is just that.. a dedicated customer service team. When it comes to action, the A Team have no chance against this lot. I needed to return an item and rang the helpline, no being fobbed off, even when i rang back with a change of phone... no problem! They're genuine people there who want to help you. I had my phone returned and exchange ordered with e-mails all the way to keep me updated. Friendly people, who want to help... now theres a change!
Well done the "A Team"
On 20/11/2006, Saqib Ghaffar said:
I have been very impressed with the cashback service. Its quick and simple and especially like the fact that you receives an acknowledgement e-mail when your voucher has been received. So i recommend Mobileshop.com's cashback service - its better then any other company.
On 15/11/2006, Neil Mealey said:
I have used Mobileshop several times for me and my family. I have never had any problems getting my cashback, which is always a worry when taking out one of these offers. I have heard so many people commenting about other internet mobile telephone stores and having to threaten legal action to get cashback. This is not the case with Mobileshop - I wouldn't go anywhere else to get my next phone.
On 14/11/2006, Tarminder Atwal said:
I ordered my phone on-line late on a Thursday evening so it was too late to arrive on Friday. I expected the phone to show up on Monday (next business day) at the EARLIEST but was impressed to receive it on Saturday morning at no extra cost (other on-line stores charge £5+ extra for Saturday delivery!).
I was able to complete the entire order on-line, including porting my existing mobile number (again, most on-line stores require you to speak to staff if porting a number). I received email updates throughout the process which was greatly reassuring. The phone arrived with a welcome document pack and the T&Cs for the cashback offers are very clear and comprehensive. Greatly impressed so far!
I was able to complete the entire order on-line, including porting my existing mobile number (again, most on-line stores require you to speak to staff if porting a number). I received email updates throughout the process which was greatly reassuring. The phone arrived with a welcome document pack and the T&Cs for the cashback offers are very clear and comprehensive. Greatly impressed so far!
On 13/11/2006, Mohammed Naeem Haider said:
Best online offers with excellent savings. Good job folks.
On 13/11/2006, Malik Tauqeer Ahmed Saqib said:
I found a very good deal on mobileshop.com with O2 and using my phone for couple of months and am absolutely satisfied.
On 09/11/2006, judith connal said:
Excellent service and excellent website...by far the best people i have dealt with over the years and there has been plenty i have dealt with.
On 06/11/2006, Shahid Bashir said:
The customer service is really superb. Website layout is exceptional,easy to navigate and find the relevant information with no fuss. Keep it up mobileshop!
On 03/11/2006, Shantanu Datta said:
My experience in shopping at the MobileShop website has been a pleasant experience. Good customer service delivered across multiple channels (email, phone followup, live chat response and followup).
I placed the order late in the night, the very next morning it was processed and I was informed through email that the provider had asked for a deposit and address verification. This was followed up with a call.
It took some time for the order to be processed, apparently due to the popularity of the offer, but this was updated on the status of the request on a regular basis.
Again, after the phone was delivered, I noticed that I had been sent the wrong cashback claim T&C. I contacted the staff on Live Chat and requested a confirmation over email. This was duly followed up and I received a response the next day without having to go back and nag.
My complements to Emily Brason and Emma Kirk for their prompt action.
I placed the order late in the night, the very next morning it was processed and I was informed through email that the provider had asked for a deposit and address verification. This was followed up with a call.
It took some time for the order to be processed, apparently due to the popularity of the offer, but this was updated on the status of the request on a regular basis.
Again, after the phone was delivered, I noticed that I had been sent the wrong cashback claim T&C. I contacted the staff on Live Chat and requested a confirmation over email. This was duly followed up and I received a response the next day without having to go back and nag.
My complements to Emily Brason and Emma Kirk for their prompt action.
On 02/11/2006, Derek Griffiths said:
Carole,
Thank you for your excellent handling of my enquiry and difficulty this morning. I was pleasantly surprised firstly at how quickly the phone was answered and then by your customer skills and desire to ensure that my issue was resolved. I received your email as promised to confirm the actions you had taken and once again i was pleasantly surprised.
I hope all my future dealings with Mobile shop are conducted with professional people like yourself.
Please fell free to share this email with your manager as this quality of service should be highlighted!
Thank you
Thank you for your excellent handling of my enquiry and difficulty this morning. I was pleasantly surprised firstly at how quickly the phone was answered and then by your customer skills and desire to ensure that my issue was resolved. I received your email as promised to confirm the actions you had taken and once again i was pleasantly surprised.
I hope all my future dealings with Mobile shop are conducted with professional people like yourself.
Please fell free to share this email with your manager as this quality of service should be highlighted!
Thank you
On 01/11/2006, Chandra Vejandla said:
The customer service is really superb. Website look is really nice to understand and easy to use to get to know the things you want.
On 29/10/2006, William bellis said:
Mobileshop.com is a top mobile site has everything on the site what you want to see; tracking an order which is brilliant, talking live to a customer service sales person, and most of all, fantastic deals better than other mobile contract sites.The deals on here are great and alot come with cash back which is is great too. Just gone for a nokia n93 fingers crossed i receive on tuesday; next day delivery.
Regards Billy
On 27/10/2006, Sanju Poudel Tiwari said:
Moboileshop offers excellent service. I am really impressed by its fast response, delivery and cash back procedure. I have recommended some friends and do not hesitate to recommend more friends again.
On 27/10/2006, Gurnam Hans said:
I was recommneded mobileshop.com by a friend and I must say what a fantastic service. Really happy with it and would definately recommend my friends to sign up.
On 27/10/2006, Larissa Doswell said:
I am just waiting on my final cashback check now but if it's been as straight forward as the previous cashback claims I have absolutly no worries that it will arrive within the stated time. I was cautious when I signed up for the deal but have had no problems what so ever from mobile shop. I will certainly order from you again.
On 26/10/2006, Judah Harstein said:
Mobileshop service is superb. Fast responses, helpful staff, next day delivery of goods... Wouldn't it be nice if this wasn't so exceptional?
On 25/10/2006, Yasir Shahzad said:
I found this website user friendly. Mobileshop is true to its words and never let me down. I have received cash back on time and also £30 for recommending a friend. I think nothing beats mobileshop.com.
On 24/10/2006, Kishor Tahiliani said:
Very Happy with the service received in regards to the mobilephone and the cash back, unlike the other companies who have said they have not received the vr for cashback. Thank you for keeping your word.
On 24/10/2006, Sze San Ngu said:
Fast, nice ,excellent website. Highly recommended.
On 18/10/2006, Kevin Jones said:
Wonderful service, from the helpful person on customer services through to a very prompt order turnaround time. Thank you very much. Let's hope that contact in future will be just as good.
On 18/10/2006, Gary Pennington said:
I was a bit nervous about using the cash back scheme, but have been more than pleasantly surprised as Mobileshop.com efficiently refunded me with the full amount of money paid. I got a superb phone and great service, which did'nt break the bank, I would recommend Mobileshop.com to anyone.
On 17/10/2006, Jennifer Jan Lallab said:
Excellent customer services staff. Keep up the good work.
On 16/10/2006, Dennis Gayton said:
Great service. I ordered my mobile friday afternoon and saturday it was mine to play with. Could not have been easier. Will certainly recommend without worry.
On 16/10/2006, Patrick White said:
Thank you mobileshop.com! Not only was the ordering fast and reliable and the delivery very quick, but it was also really cheap, especially as the phone had just came out that day (nokia n93 - which isnt even in shops yet).
On 15/10/2006, Jenny Knight said:
First class service well done. It is a pleasure doing business with Mobileshop.com. You are always kept in the loop as to what is happening. I have used the company on more than one occassion and have recommended it to a number of friends and relatives. Well Done Mobileshop.com - you customer service and cash back services are outstanding.
On 15/10/2006, Qamar Mirza said:
I've got to say about this brilliant online mobile shop. This is the fantastic shop and their service is superb. Their advisers are very helpful and im really happy by their service and online help. Im highly recommening Mobileshop.com to anyone who wants to buy good and reliable deal. Good luck to Mobileshop.com. Thanks.
On 13/10/2006, Robert Grainger said:
A refreshingly easy to easy to navigate and painless process with excellent phone and tarriff descriptions. Lots of phones and lots of tarriffs with easy to use order tracker. Why cant all sites be this consumer oreintated as this it would make online shopping a joy. Got to say A+ to Mobileshop, I'll know where to come for all my mobile needs now save the hopping from shop to shop - provider to provider. I know i can sit relaxed and find what I want at Mobileshop. Keep it up chaps
Rob Grainger
Rob Grainger
On 13/10/2006, Prasadarao said:
I had very nice experience in taking contract mobile from Mobileshop.com and very easy to navigate around the website. Everything clearly explained, easy to order, goods arrived on time and easy to chat with customer care officers. I can say finally, I had a wonderful experience in taking the contract from Mobileshop.com
On 12/10/2006, Julie Godfrey said:
I easily got the best deal on the market, and received my phone quickly! Any occasion i have had to telephone the call centre has resulted in a very positive customer service experience which is important to every customer. Thanks
On 11/10/2006, Malcolm Mark Christie said:
What can I say other than what a fantastic company. This is the 2nd mobile from you guys and the diffrence between your service and quality is worlds apart from others both on and offline. My first phone was the N90 and then I recently Bought the N93, both are faultless and both transactions have been completed with utmost excellent customer service. I will only use Mobileshop.com from now on and will endever to tell others to do so aswell. Seldom does a good product and exceptional service go hand in hand as it does with your company. Many thanks for your continuing success in this buisness which enabled me to purchase such a find from your store. Malcolm
On 11/10/2006, Ruediger Kloss said:
Compared to others a very good and quick service. Always polite on the phone and my order arrived also just as expected!
On 11/10/2006, Elizabeth Anne McKee said:
Mobileshop.com is one of the most efficient companies. Initially the phone arrived as if by magic and then the cash backs were credited almost instantaneously. I'm changing my network but not my provider - Mobileshop.com.
On 10/10/2006, Richard Ho said:
Very nice customer service; very helpful. Having all my questions answered regarding to cash back. I've received all the cash back claims nice & easy.
Well done & thanks.
On 07/10/2006, Roger Rennard said:
Many thanks and congratulations on a service that is second to none. First class communications throughout my order. The staff are a credit to any company and know how to create good customer satisfaction.
Thank you
Yours sincerely
R Rennard
Thank you
Yours sincerely
R Rennard
On 07/10/2006, Umer Farooq said:
A good experience purchasing my first contract from Mobileshop.com. They handled my order in an extremely professional and smooth manner. The help service was superb!! I hope that the cashbacks will be dealt in the same brilliant manner.
On 07/10/2006, Colin Turner said:
So many mobile sites promise the best price, customer service and delivery times..... well I can honestly say that mobileshop comes through on all counts . I sent back a P990 because I didnt like it .... no problem. Then the replacement developed a fault and had to be exchanged..... again, no problem. Both were completed in three days. Great service. Thanks Pat and Charlie from the call centre. I am so impressed I have recommended Mobileshop.com to all the members on the Mobileburn website. Thanks again guys I will be back.
On 06/10/2006, John Francis said:
I have found the Mobileshop.com website very easy to use, informative and efficient. I shall be recommending to friends in the future.
On 06/10/2006, Cheetra Roberts said:
Got refered by a member of the family and can't believe it how good the service is. The option to chat live with somebody on the website is great, and very helpful. Love the mobile. It looks great and the deal I went for is absolutely excellent. Refered some of my friends and hope they get their mobile from Mobileshop.com. Customer service is excellent.
On 06/10/2006, Valerie Sutcliffe said:
I found Mobileshop.com to be very good. Staff are helpful. Plenty of choice of tariffs and different phones to suit different people.
On 06/10/2006, Chun Feng Song said:
Buy a mobile with Mobileshop. It'll be a good choice!
On 06/10/2006, B Shetty said:
Placing the order was as simple as driving a hot knife through a block of butter!
Thank you.
On 04/10/2006, Rajesh Patil said:
Excellent Service !! There was some delay in getting the cash paid to my account due to change in T&C but it was finally paid as informed by Customer services. Whenever I contacted Customer Services, I got a prompt and satisfying reply. Very good service, feel very satisfied as a Mobileshop customer.
On 04/10/2006, Dazhi Song said:
Good website. Very informative. Quick delivery.
On 04/10/2006, Helen Standish said:
Very easy cashback system and it's great that the money goes straight into your bank account, not credited to your airtime. Only crticism I have is the length of time it takes from sending in the voucher to receiving the money - but I understand that is due to Mobileshop claiming the money back from the airtime provider. Would defnitely recommend to others.
On 04/10/2006, John Kennard said:
Not often that amazing deals are backed up by amazing customer service but with Mobileshop.com it's the case. This is my third phone in a row that has seen unbiased information and faultless proccessing. The cashback scheme has also been spot on with the 2 previous phones as well.
On 04/10/2006, Nabeel Ahamd Khan said:
It has been great to buy with Mobileshop.com. I have three phone contracts and they all were perfect. I look forward to buying more from you. Perfect.
On 04/10/2006, Linda Conaboy said:
The service i was expecting and the service i recieved are two different things. I was expecting just a plain website that would just let me order a phone; instead the website offer's you information on all phones. It's easy to order your phone and the delivery service is so fast. Very impressed!!! 10/10!
On 04/10/2006, Andrew Bissell said:
Like so many others I am a new customer and tentatively contracted through Mobileshop.com to O2. I have contacted the company out of hours by Email, by telephone, and also online chat. The service provided is absolutely first class with a number of issues I had resolved immediately and without fuss. Looking good so far, and I am fully recommending friends to take a look. Thankyou. I now have a contracted, up to date phone, that will give me free minutes and texts each month (more than I will ever need)and give me back all of my monthly subscription charges at the end of twelve months! Fantastic! 'Come on down the price is right'
On 02/10/2006, Rodel Adriano said:
Yes, the service was very good, and i even recommended some of my friends to get one as well. I very much recommend Mobileshop.com to use for buying phones. Actually, i just ordered another one as a present for my birthday. They have all the latest mobiles available and the cheapest. So what are you waiting for? Grab your chance to enjoy...
On 02/10/2006, Alister McLeod said:
It was just so easy to find a superb deal, with such a huge selection of phones, and tariffs from all the major networks. A brilliant site!
On 02/10/2006, Mohammed Naeem Haider said:
Superb website to buy phones with excellent plans.
On 02/10/2006, Malik Tauqeer Ahmed Saqib said:
A really cool website to buy quality phones & other stuff.
On 30/09/2006, Dave Sharpe said:
We ordered the phone on Thursday and there was a delay but Mobileshop.com communicated the fact straight away and the phone arrived this morning, Saturday. Faultless service to ate. Only hope the after service is as good , but to date it's excellent.
On 30/09/2006, Jonas Stanius said:
These guys are just brilliant at what they do. And with no superficial politness trying to fool you. Their free line rental procedures are one of the easiest to follow with con or hassle getting all sorts of claim vouchers contrary to others. That's a good value!
On 29/09/2006, Max Edwards said:
I followed all the instructions sent with the cashback claims form and have now successfully received 3 account deposits as promised. My 4th is pending but I have every faith in Mobileshop.com.
On 29/09/2006, Abdulrahman Bageis said:
Very nice and good mobile deals with easy online purchase.
On 29/09/2006, Donald Haslett said:
Straightforward and easy transaction. Customer Services also a great help on telephone. Great Deal - Highly Recommended.
On 29/09/2006, Xiaofang Tuo said:
Your website provided convenient services and good deals.
On 28/09/2006, Adeline Gong said:
Very quick, efficient processing of order, and I got my phone just 2 days from the time I ordered, in good condition!
On 26/09/2006, Neil Cameron said:
Fantastic service, first to be able to offer me the new SE P990i free on a reasonable tarrif. I thought it would be months before anyone would be able to offer this phone free of charge. Well done Mobileshop.com for a first class service with first class phones.
On 26/09/2006, Tracey Phillips said:
Received my Samsung D900 today. Quick service and free deliver. Being able to track your order is very reassuring. Im very pleased with my new phone and service so far.
On 25/09/2006, Joseph Murphy said:
Mobileshop.com is the reason i got my first computer. I got the phone i wanted and i am over the moon with it. Happy Days.
On 25/09/2006, Eleanor Morris said:
Have just submitted my last cashback voucher cannot recommend the service enough. Confirmation of voucher receipt for each voucher, quick response to a query about the vouchers (less than 24 hours) and money credited to bank account on date of voucher expiration, not 60 days later. Wonderful service, free phone for the last year, cannot thank you enough!
On 25/09/2006, Lee Rogers said:
Simply FANTASTIC! Honest, reliable, quick & easy. Whatever your needs, purchase from Mobileshop.com in confidence. So many of us have and will continue doing so for many many years to come.
On 23/09/2006, Kevin White said:
Just got the second cashback for 2 phones. Cash back does work and the Online Cash Back Tracking makes it all a lot better.
On 21/09/2006, Mun Tang said:
Excellent buying experience! The deals are great and the customer service was very helpful indeed in sorting out the order!
On 21/09/2006, sarah king said:
Mobileshop.com has been the most helpful company I have ever ordered from so far. They even offered to deliver my mobile to my work address because I work full time! I ordered on Tuesday, faxed details on Wednesday, the order was processed and despatched on Thursday, and was received as planned on Friday! You couldn't get a better or more reliable service, and their customer services facilities are spot on. Your call always gets answered and you don't have to wait on hold for half an hour! They also offer the most up to date selection of phones available from any company at the moment - excellent! I couldnt be happier and encourage anyone thinking about it to use their services. Thanks Mobileshop!
On 20/09/2006, Karen Nightingale said:
Prompt and efficient service. Finally a company that understands the term "service" - thank you!
On 19/09/2006, Amrik Shergill said:
I found placing an order quick and painless! I would recommend it to anyone.
On 18/09/2006, Imogen Dennis said:
I had a query regarding my cashback payment and emailed customer services. I got a response the same day giving me all the details I needed and telling me when my cashback would arrive. I was really impressed with the speed of customer services' response - thanks :)
On 17/09/2006, Rajesh Pandey said:
So far, so good. No problems at all about the cash back offers, very efficient and updated! The cashback tracking feature is great. The best online mobile dealer!!
On 14/09/2006, Paul Murphy said:
I have recently purchased the new Nokia N93 via Mobileshop.com. Not only am I extremely pleased with the mobile phone, I am a returning customer to mobileshop.com who have provided exceptional customer support. The service has been prompt. Information about tariffs, options and extras has been terrific. I know that some people are wary of purchasing online. I want to say to these people that you will have no reason to doubt Mobileshop's commitment to its customers. Service is excellent. Minor problems are resolved immediately and when you need a personal service from staff as I did after my wife died this summer, staff support you professionally and with empathy. Thank you Mobileshop.com
On 12/09/2006, David Peak said:
I have recently had delivered 2 new phones from you. I was so delighted with the speed and efficiency of the service I sent in a testimonial.
As part of the arrangement i wished to retain both of my old numbers but unfortunately a problem occurred on the changeover day. Both MS.com and O2 responded to the problem in, once again, a caring, responsible and responsive manner - as it turned out the problem was traced back to my previous service provider but it was immediatley resolved - excellent service.
As part of the arrangement i wished to retain both of my old numbers but unfortunately a problem occurred on the changeover day. Both MS.com and O2 responded to the problem in, once again, a caring, responsible and responsive manner - as it turned out the problem was traced back to my previous service provider but it was immediatley resolved - excellent service.
On 11/09/2006, NagaBharath Chintala said:
Prompt Delivery. Received the Phone as promised by next day royal mail special delivery. I was able to track the item delivery progress on web using the Order No and the Delivery Number. Recommended.
On 11/09/2006, Erhan Eren said:
I got N90 four months ago from Mobileshop.com They gave me the best offer when I decided to buy it. It is the best phone that i have seen. I am very pleased with my phone and the company. I have not had any problem since i bought it. Thank you Mobileshop.com.
On 08/09/2006, Anand Ramakrishnan said:
I am fully satisfied with your sevice and delivery of my mobile phone. I had to cancel an order with Carphone warehouse due to poor customer service before I booked this order. Hence I could feel the difference in customer care and service offered by Mobileshop.com
On 08/09/2006, Valerie Hattch said:
I have received 3 of the 4 cashback claims and am now waiting for the 4th. The phone has been great and getting my rental free is even better! Thanks.
On 07/09/2006, Claire Marie Doherty said:
Thanks. Very happy with everything. Excellent communication to keep you updated with whats going on and when your phone will be delivered.
Would recommend to all.
Would recommend to all.
On 07/09/2006, Sunyu Wu said:
The service is so great. My wife and I have ordered more than 5 mobiles from this company. Trust!!
On 05/09/2006, Farooq Mohammed said:
Recently got a fantastic deal from Mobileshop.com and quite happy about it. Keep it up folks.
On 05/09/2006, Colin Thornhill said:
A very professional company. Led to an appropriate phone which I'm overjoyed with. I so confident with the team I've recommended several friends. Many thanks.
On 04/09/2006, Apichat Neamvonk said:
You always have a good offers. That's why I bought a mobile phone from here.
On 04/09/2006, Steven Smith said:
I have experienced some delays in receving my mobile, through no fault of Mobileshop.com's, but when I have phoned to get information the opeators have been very helpful and cheerful. A big "Thank You" to the staff!
On 03/09/2006, Mohammed Naeem Haider said:
Best website to buy mobile phones, with excellent tariff plans.
On 03/09/2006, Malik Tauqeer Ahmed Saqib said:
Great website to buy quality deals and best phones.
On 30/08/2006, Neil Porter said:
What great service from Mobileshop.com. The phone is great and the customer service outstanding, they really let you know what's happening all the way though the order and more. I know I will be back.
On 30/08/2006, David Peak said:
Just recieved confirmation that my order has been dispatched - ordering process and personel were very efficient, conciderate and courteous - if the phone and 02 are as good i will have definatly made the right decision
On 29/08/2006, Teresa Flaherty said:
I must say the service from ordering the new to receiving the phone is excellent and your staff are so friendly and helpfull.I will certainly recommend Mobileshop.com to my friends. Thanks.
On 29/08/2006, Khalid Mumtaz said:
Smooth and simple ordering process. Those of you who still walk into a high street retailer to purchase your mobile phone, please move into the current century! and save yourself £££'s at the same time!
On 29/08/2006, Michael Murphy said:
Many thanks. Order arrived in ample time.
Thank you again for your efficient service
Regards Michael Murphy
Regards Michael Murphy
On 28/08/2006, Paul Karavattekuzhivelil Thomas said:
Prompt and great service and always have good deals. 100% satisfaction.
On 26/08/2006, Roger Aves said:
Brilliant service - instant despatch - simply the best. Fast responses and the live chat is great for queries. I go a Nokia n70 and great o2 contract for peanuts!!! How do they do it?!!!
A friend told me about Mobileshop.com and i will definatly tell all my mates! Thanks for great service!
A friend told me about Mobileshop.com and i will definatly tell all my mates! Thanks for great service!
On 25/08/2006, Manjit Hari said:
Despite a couple of issues when returning a faulty phone, and then being hit with a termination charge of £270, i can honestly say that Dan (Customer Services) is a credit to Mobileshop. He saw this saga through to the end, resolved my query in a timely manner and always phoned back when he promised to do so.
"Customer Service" can only really be measured by the customer, as and when they require it. This whole saga will not stop me from choosing Mobileshop again!!!
Cheers Dan!
Cheers Dan!
On 25/08/2006, Jamil Ahmad said:
Your quick and precise reply provided me peace of mind. Thanks mobileshop.com. Well done.
On 24/08/2006, Eleanor Simmons said:
First Class!! Mobileshop.com has provided me with the best customer and product service hassle free that I have experienced for a long, long time. I wouldn't hesitate in highly recommending this second to none company to any prospective customers. 10/10 Thank you.
On 24/08/2006, Casey King said:
I would recommend anyone to this site as I found it one of the most easiest sites to get along with.
Thanks
Thanks
On 23/08/2006, Jaymin Trivedi said:
It is really a good company which provide good customer service to customers as well as efficiant and very quick service. I am very much happy with Mobileshop.com. I will recommend all my friends to them.
On 23/08/2006, Umesh Gadhavi said:
It was a real pleasant experience with Mobileshop.com in terms of each & every aspect of cutomer service. They know the value of their customers & their satisfaction.
On 23/08/2006, Martin Packer said:
Great site - get the phone you want and the deal you want. Sort out the details yourself without pressure and then within a few hours your order will be completed. I would recomend the site to a friend even without the incentives they offer. If only every other site I used got it right like Mobileshop.com.
Top job guys
Thanks
Top job guys
Thanks
On 23/08/2006, Joanne Lally said:
Excellent service , friendly staff and cashback recieved in my account promptly. I recommend Mobileshop.com to everyone; it's second to none!
On 22/08/2006, Debajyoti Chakraborty said:
Mobileshop.com is by far the best and fastest working site I found for ordering mobile phones. I reccommed this site for user friendly web design for fresh users.
On 21/08/2006, Bhaskarrai Patel said:
I feel that i can really trust Mobileshop.com. There is no other website i would get a contract from. Mobileshop is very helpful and kind and i have recommended to many friends of which some have gone on to order from Mobileshop and are very happy.
On 21/08/2006, Stephen said:
I just wanted to congratulate you on your excellent service. We have a cash back offer running with you and another with *************** and by comparison your customer service is excellent. Thank you.
On 20/08/2006, Jovy Hii said:
I was really impressed by the service of MobileShop. I got my first order promtly and after I sent off my first cash back voucher, I was again given quick confirmation with the date I'll have my cashback received. What had again impressed me, was that I've received my cash back as promised after 10 days from the stated date. I have never really trusted this kind of cash back scheme before, but MobileShop had convinced me to have another order from them FOR SURE!
On 18/08/2006, David Kerr said:
A real gem of a shop. Fantastic deals on all the latest handsets. Ordered late Tuesday afternoon and received 1st thing Thursday. Cannot fault, and cannot ask for anymore than that.
On 17/08/2006, Joseph Underwood said:
What a fantastic website. Great deals for great phones. You wont find cheaper or better deals anywhere else. Can't wait to get my new phone now!
On 17/08/2006, Mohammed Alchayid said:
Im very very very very very very very very very very very very very very very very very very very very very very very happy with Mobileshop.com.
On 17/08/2006, Rajesh Puthenmadhom said:
The best thing about Mobileshop.com is their prompt response and excellent customer service. I will definatly reccommend them to all.
On 16/08/2006, Paul Dresner said:
3 cashbacks all paid when they said they would. Excellent communications when needed. Have even taken a new contract/phone via Mobileshop.com due to their cashback promises.
On 16/08/2006, Muhammad Nadeem Khan said:
Mobileshop.com service was excellent. I don't have any complaint about their service unlike other retailers.
On 15/08/2006, Graham William Knight said:
Delivery was fast and prompt. Can't fault that. The goods were great; shame the case i ordered was out of stock. Never mind; I should recieve it soon.
On 11/08/2006, Hayley Davison said:
Lots of brilliant deals, it really is a great web site, very fast & efficient. I will definitely recommend my friends & family!! : )
On 10/08/2006, Mr. Mohammed Naeem Haider said:
Best website to buy great deals on all networks. A good variety of hand sets is there to choose from. Well done folks at mobileshop.com
On 10/08/2006, Malik Tauqeer Ahmed Saqib said:
Got Nokia 91 on O2 from mobileshop.com and am absolutely satisfied.
On 10/08/2006, Lei Zheng said:
So far I am very impressed about your website, making purchase very easy, very quick respond, excellent service. I would recommend to all my friends who wish to buy a phone. Well done.
On 10/08/2006, Robert Brooke said:
Phone delivered very promptly. Everything great so far.
On 10/08/2006, Kate Thomas said:
I would just like to say how impressed I am with your service. I ordered a
mobile phone on line Friday mid morning and received it at 8.30am on
Saturday morning - fantastic service!!!! Thank you once again
On 10/08/2006, Daniel Pegrum said:
So pleased with the srvice once again. Phone has arrived on time, etc.
Brilliant
Thanks
On 09/08/2006, Varinder Singh Ghag said:
Fantastic deals that outshine competitors, with excellent customer satisfaction; surely one to be recommended to your closest friends!
On 09/08/2006, Angie Pilgrim said:
Sarah,
You never fail to amaze me!
In these days of people not being able to do anything because the computer dictates (as my elderly Dad says!) it is a breath of fresh air to have someone like you who sorts out the problems and makes things happen!
Thank you once again for an excellent service.
Take care.
In these days of people not being able to do anything because the computer dictates (as my elderly Dad says!) it is a breath of fresh air to have someone like you who sorts out the problems and makes things happen!
Thank you once again for an excellent service.
Take care.
On 08/08/2006, Dr Sreenath S Manikanti said:
It's the most oraganised mobiles selling website in UK. I have been cheated by few wesites in the past. But this one is very different from the ordinary ones. They stick to what they promise. The customer service provided is outstanding.
On 08/08/2006, Phil Gibbs said:
Excellent job. Ordered yesterday & being dispatched today. Keep it up.
On 08/08/2006, Marjorie Altringham said:
My first years contract is coming to an end and I can honestly say that the cash back service has been on time and I was notified by e-mail each time that it was to be paid into the bank. I am now going to order another mobile from them as I am so pleased with the service overall. Dont delay start ordering your new phone now!!!!!!!!! Marjorie
On 08/08/2006, Craig Johnston Jnr said:
Great site. Great deals. Great Prices.
On 07/08/2006, Samit Gaba said:
The website is very good and the response from the customer service is good as well.
On 07/08/2006, Mohammed Ali said:
If there was one thing you received every time from the Mobileshop.com then that would have to be.
“You always get more than what you would expect to get”
.....and maybe that’s the key to their success!!
Best wishes Mohammed Ali Sheffield
“You always get more than what you would expect to get”
.....and maybe that’s the key to their success!!
Best wishes Mohammed Ali Sheffield
On 07/08/2006, Chris Garrod said:
To whom it may concern,
I just wanted to formally recognise the fantastic experience I have had so far with the Mobileshop.com. Everyone I have dealt with concerning the purchase of a new contract phone has been polite, friendly and very helpful. The LivePerson software has also been a welcome innovation, allowing nearly instant communication with very quick response times. I have been very satisfied with the level of service you have offered so far and hope this service can be sustained in the future. Please pass my express thanks to Emily who has been exceptionally helpful; being able to answer all of the questions that I have asked within seconds. If only other Internet retailers placed as much emphasis on customer service!
I am looking forward to receiving my phones in the near future.
Thanks again.
I just wanted to formally recognise the fantastic experience I have had so far with the Mobileshop.com. Everyone I have dealt with concerning the purchase of a new contract phone has been polite, friendly and very helpful. The LivePerson software has also been a welcome innovation, allowing nearly instant communication with very quick response times. I have been very satisfied with the level of service you have offered so far and hope this service can be sustained in the future. Please pass my express thanks to Emily who has been exceptionally helpful; being able to answer all of the questions that I have asked within seconds. If only other Internet retailers placed as much emphasis on customer service!
I am looking forward to receiving my phones in the near future.
Thanks again.
On 06/08/2006, Paul Thewlis said:
Excellent service money in the bank on time emails to tell you date of payments what more can you ask for keep up the great work.
On 03/08/2006, Mrs S K Amin said:
Have to say when i first read about Cashback i never really believed it. But I sent the voucher in never the less. Was very surprised when I recieved a confirmation email shortly afterwards. A few months later and there was a cheque in the post to me!! Then after accidentally deleting my second voucher confirmation i went online to customer services. I never really expected to be able to track the cashback without a number. But the lady was so helpful. By the end of the day she assured me that the money had been sent out to me. Thankyou so much mobileshop for such amazing service. I shall definately recommend you!!
On 03/08/2006, Belal Ali said:
The cashback process is so easy that no one can lose out. Just send in a photocopy of your bill before the deadline and thats it. You can even be told that the redepmtion letter was received by text message and email, and you can even track the progress on thier web page. What else can you ask for?!!! Far better than any other offer on the net which dont even let you know when call them if they have received your application or not. Not mentioning any names (****)
On 02/08/2006, Zubair Shaikh said:
I recently ordered the Nokia 6111 from mobileshop and i received it the very next day. The customer service people are very helpful not that you need to call them as all the information is available on the website. Now if i get all my cashbacks on time it'll be a perfect experience.
On 02/08/2006, Maria Graziano said:
Brilliant! Cash back always received promptly; no hassles. Recommended.
On 02/08/2006, Heather said:
Hi Kylie
My phone arrived this morning around 9am. It's fantastic, can use it and not get lost on it.
A really big thank you for all your help and support in telling me what I needed to do and for letting me know my phone had arrived and you had sent out another one.
Please pass this on to your Supervisor/Team Leader to go onto your file (if you have one) as you really did make my life much easier being able to speak/email you and you kept in touch throughout the whole thing and made me feel that someone cared and took the time to help. It's a great pity there are not more people like you doing the same sort of jobs, just going that extra mile to reassure the person the other end that things will get sorted as best as possible and not to worry too much.
Thanks again Heather
My phone arrived this morning around 9am. It's fantastic, can use it and not get lost on it.
A really big thank you for all your help and support in telling me what I needed to do and for letting me know my phone had arrived and you had sent out another one.
Please pass this on to your Supervisor/Team Leader to go onto your file (if you have one) as you really did make my life much easier being able to speak/email you and you kept in touch throughout the whole thing and made me feel that someone cared and took the time to help. It's a great pity there are not more people like you doing the same sort of jobs, just going that extra mile to reassure the person the other end that things will get sorted as best as possible and not to worry too much.
Thanks again Heather
On 01/08/2006, Winifred Farrar said:
Really happy with the service and will definitely order my next phone from Mobileshop when my contract ends.
On 01/08/2006, Melanie Giannasi said:
Was without doubt the easiest way to order a mobile phone. I will definately be recommending you to my friends and family. I e-mail customer services with a query and obtained a very quick response. Thanks
On 28/07/2006, Malik Tauqeer Ahmed Saqib said:
A fantastic site to buy wonderful mobile phones.
On 25/07/2006, Ian Redman said:
I used a big brand name company for my cash back last year. Sadly lots of emails and letters were required before they paid up. With Mobileshop.com it's been easy. They've delivered what they said they would, when they said they would.
On 23/07/2006, Jane Millard said:
Just a quick note to say how great Mobileshop are! I initally thought there must be some sort of con, as I could not find any comaprable phone handset and rental prices anywhere else. I tried them on a 12 month contract, recieved cash back my cheque and direct into my bank account, it all works so smoothly.
I also recommended some family members and have recieved 30 pounds each time. Great. I will be recommending mroe people.
On 22/07/2006, Pete Morgan said:
Mobileshop.com are fantastic. Real easy to use web site and friendly staff on the phone! A pleasure - much better contract than I could get in the high street and a great range of phones. The E70 is the one I went for and I can't find this any where! Thank you so much!
On 21/07/2006, Stewart Dunn said:
I was very impressed with this website - not only for the vast range of phones and deals but also it was very userfriendly, with details of contract, options and cashback explained clearly. Just ordered a Samsung E900 and found the deals on this website the best. Thanks!!!
On 20/07/2006, Stuart Smith said:
Superb Service. Called at 3pm to order phone, delivered next morning at 9am. What more could you ask for. Thank you.
On 20/07/2006, Simon Cowen said:
I spoke to a customer service rep (Emily) and she was very pleasant and extremley efficient and helpful. She also made the promise to email me which she duly did. A good piece of customer service. Well Done Emily and Thanks.
On 19/07/2006, Manjit Hari said:
I wasted 2 days of my time ringing around, searching the web for comparable offers that would beat Mobileshop....word of advice - don't bother!! I'll be making Mobileshop my first point of contact everytime that i am looking for a cracking deal!!
On 18/07/2006, Subramanian Narayanan said:
I have ordered through Mobileshop.com in the past and have been very pleased with my experience and I have just ordered another phone now upon the expiry of my existing contract.
On 18/07/2006, Swetha Mukundan said:
The whole thing was just seamless. I got the phone today and I am chuffed about it. Its just amazing that you guys have such wonderful deals that I can only feel sorry for anybody who goes anywhere else to purchase a mobile phone.
On 17/07/2006, Carl Plucknett said:
I initially went with this company because the offers were great. Now I know that their customer service is superb too. I recently had to return a faulty item and the replacement arrived within 2 days!!! Communication every step of the way, friendly voice on the phone; I'm impressed. I can honestly recommend them to anyone.
On 17/07/2006, Rowan Watson said:
Great deals, great customer service and no problems with the cash back. Why would I change?
On 17/07/2006, Steven Andrews said:
Having seen the cool website and noted the bargain offers, how could I have refused to sign up. Also the speedy service and delivery is unrivalled in my experience of shopping. Finally a chance to win £100 wow! :)
On 13/07/2006, Trevor Mapara said:
This was a very quick, professional and most of all, freindly experience. I thought Great service was no longer available these days. I was wrong!
Well done and thank you all..
Well done and thank you all..
On 13/07/2006, Gary Shaw said:
This was my second order placed with Mobileshop.com and once again it was quick next day delivery. Still the best value on the web. Thank you.
On 13/07/2006, Paul Watts said:
Many thanks to Mobileshop.com. Superb handset offer and fantastic service - second to none. I will be happy to recommend others and will definately deal with you again. Many thanks.
On 13/07/2006, Zakaria Patel said:
Wonderful scheme to keep me happy.
On 13/07/2006, Kennedy Chande said:
Execellent website, great customer service and amazing deals. Orders despatched in no time. The ultimate online Mobileshop the world would like to experience.
Shop with confidence!
On 13/07/2006, Ivy Poodhun said:
I am awaiting the arrival of my mobile phone. The ordering and buying service from mobileshop has been excellent and it has been a pleasure to do business with this company. Congratulations for the service you offer. You will be highly recommended.
On 10/07/2006, Gus Cairney said:
Very fast order proccess. Fantastic Communication. Order deliverd next morning. Was so good, I ordered again 2 days later for my partner. Definetly recomend to anyone looking for great deal at great prices with great customer service! 5 stars from me,
Gus
On 08/07/2006, Mohammed Naeem Haider said:
A very good website to buy contract phones, simfree phones and accessories. Good job folks at mobileshop.com.
On 08/07/2006, SAQIB MALIK said:
Good Website. Excellent customer service.
On 08/07/2006, Lee Gunn said:
Your deal which i recieved was the best. The cheapest and exactly what i was looking for. A big Thank You.
On 07/07/2006, Shane Day said:
Website is really easy to navigate. Delivery is really quick. Order process couldnt be easier. Thank you!
On 06/07/2006, kate edwards said:
Excellent service. Excellent online help. Overall a very good service.
On 06/07/2006, Penny Bagshall said:
Dear Carole,
You guys rock! Thank you all for your help. Hope the after service is as good as this. Thanks again.
You guys rock! Thank you all for your help. Hope the after service is as good as this. Thanks again.
On 05/07/2006, Mr Diamond Braganza said:
I took out a phone in November 2005 with a 100% cashback deal. Just checked my online Bank account and my cashbacks are coming in just fine, there's even an extra £30 MobileShop have sent me for recommending my cousin so I'm atually going to end the year being better off then when I started. What more can you ask for?! So far so good, everything has been hassle free and customer service has been excellent.
On 04/07/2006, Tracy Procter said:
This is a brilliant company to order a mobile phone from. I am always hesitant about buying products online as the customer services are usually poor but not in this case. When I ordered the Nokia 7370 I realised the phone came in two colours. I contacted customer services and Tracy E was superb. She advised me to order online (otherwise it would have cost £10 to do this on the phone) and when I had a order number a note was put on my account with my preferred choice of colour. Whilst waiting for the delivery, I was continuously informed of the progress by pleasant and friendly staff. Tracy continued to follow the order though. When the company received the delivery, my phone arrived at 7am the next day! The service is one of the best I have experienced. Speaking to the same person gave this company the personal touch which is often missing on the internet. Not to mention the phone and contract prices were the best on the internet and the high street. Thank You Yet Again.
On 04/07/2006, Rahyl Ahuja said:
There are some things in life that I never comprimise on; quality & standards. I feel happy to say that Mobileshop is one of them. The preocess of buying a mobile is easier than filling up the gas in your car! I am 100% satisfied with their services. I have told all my friends to buy their phone from Mobileshop only as they're better than the best.
ALL THE BEST TO ALL THE HARD WORKING PEOPLE OF THE COMPANY.
RAHUL AHUJA
On 04/07/2006, Tracy Procter said:
Dear Sir/Madam,
I just want to say thank you for all the help and support this company has given me of the last few weeks with my order.
The recognition has to go to the professionalism of Tracy, who went above and beyond her duty ensure the right phone colour was sent out. When I ordered the Nokia 7370 I realised the phone came in two colours, I contacted customer services and Tracy was superb, she advised me to order online (otherwise it would have cost £10 to do this on the phone) and when I had a order number a note was put on my account with my preferred choice of colour, whilst waiting for the delivery, I was continuously informed of the progress by pleasant and friendly staff. Tracy continued to follow the order though too. When the company received the delivery, my phone arrived at 7am the next day! The service is one of the best I have experienced. Speaking to the same person gave this company the personal touch which is often missing on the internet. Please could you thank Tracy on my behalf.
Yours Sincerely
Tracy Procter
I just want to say thank you for all the help and support this company has given me of the last few weeks with my order.
The recognition has to go to the professionalism of Tracy, who went above and beyond her duty ensure the right phone colour was sent out. When I ordered the Nokia 7370 I realised the phone came in two colours, I contacted customer services and Tracy was superb, she advised me to order online (otherwise it would have cost £10 to do this on the phone) and when I had a order number a note was put on my account with my preferred choice of colour, whilst waiting for the delivery, I was continuously informed of the progress by pleasant and friendly staff. Tracy continued to follow the order though too. When the company received the delivery, my phone arrived at 7am the next day! The service is one of the best I have experienced. Speaking to the same person gave this company the personal touch which is often missing on the internet. Please could you thank Tracy on my behalf.
Yours Sincerely
Tracy Procter
On 03/07/2006, Zain Ashfaq said:
Great website with really cheap contract deals, definately going to recommend it to friends and family.
On 02/07/2006, Miss L Hussain said:
Fantastic service from Mobileshop! I placed a contract order on a Thursday and received the phone the very next day as promised. The whole process was so simple! Finally a mobile company who actually deliver the goods on time. I will be ordering again from Mobileshop in the future.
On 01/07/2006, I Bong said:
Swift delivery of my phone! Excellent service so far so good!
On 30/06/2006, Cath Bethell said:
Had a major panic when first cashback claim seemed to have gone into a black hole BUT I sent it recorded delivery so sent these guys the proof of posting and they fixed it instantly and with no fuss at all. I was really impressed and will be recommending them to all my friends.
On 30/06/2006, Taslim Pathan said:
Great service and very efficient, especially with the money regards to the recommending a friend scheme i recieved my money straight into my bank account. I will tell all my friends about Mobileshop.com!
On 30/06/2006, Sue Shannon said:
Over the moon with your service, it was fast, well informed and everything happened exactly when you said it would. I have been let down by several companies who have promised to get me the new Nokia E70 and failed so am really pleased that you came up with the good - plus the phone is brilliant!
On 29/06/2006, Saj Jarax said:
Great service, lightning fast process, no hassle and a super great deal. Very impressive and Highly reccommended!!
On 27/06/2006, Rahul Gupta said:
Congratulations on the outstanding service. I am delighted!
You are the best company I have had the privilige of dealing so far. This level of service and professionalism is not a matter of chance but is a reflection of the excellent systems and procedures followed by your organisation.
Congratulations to your entire team once again!
You are the best company I have had the privilige of dealing so far. This level of service and professionalism is not a matter of chance but is a reflection of the excellent systems and procedures followed by your organisation.
Congratulations to your entire team once again!
On 27/06/2006, Angela Wimble said:
Best mobile phone deal ever!!, I have received all my money back at the end of the year so it really has not cost me anything and the claim back was easy so I will be doing it again this year.
On 27/06/2006, Christopher Brailsford said:
This is my second handset from Mobileshop.com and once again i have experienced first rate customer service via telephone and a very swift turn-around time on my order. Well done.
On 26/06/2006, Kellie White. said:
I have shopped with Mobileshop twice and keep returning due to the excellent choice of phones and tariffs, value for money and outstanding customer service. I have communicated with mobileshop both over the phone and via email and receive a helpful and speedy response at all times. The phone I received was an unusaul colour which I had to request, mobileshop are the only company who managed to get me exactly what I wanted, as a result they have won a loyal customer and I can't recommend them enough.
On 26/06/2006, Deepa Vijay said:
Prompt and friendly service. This is my first phone and definetly it will not stop here!
On 24/06/2006, Syed Farhan Dawer said:
Mobileshop has provided me with the best service ever. All my friends have always praised this online shop and even I have been quite satisfied with its service.
On 24/06/2006, Kerrie Hall said:
Excellent Service. Excellent Delivery.
On 23/06/2006, Christine Nichol said:
I just wanted to say excellent service from this company. I ordered my phone Tuesday. Order tracking said there may be some delay in delivery due to the volume of orders being received but my phone arrived Thursday and I'm pleased as punch with it. My O2 account was already set up and I have had no problems at all. A very smooth transaction and I would recommend this company to anyone thinking about purchasing a mobile phone. Thank you.
On 22/06/2006, Rod Main said:
Very Friendly, efficient service that "You Cannot Get" from any of the high street stores, and any technical advice is dealt with in a very speedy manner. I bought the Nokia N90 phone for myself in January and was so pleased with the service, that I bought a Sony W800i in April for my Wife. The facilities and gadgets these phones have will keep the Gadget freak (like myself) happy for many hours. I would like to thank you for everything and look forward to dealing with you in the future when I replace these phones.
On 21/06/2006, Hannah Robinson said:
Excellent service, once again. My new phone is great!
On 21/06/2006, Ian Clapcott said:
I ordered an Orange SPV M600 back in May. After waiting nearly a month, it arrived! It was made perfectly clear to me by mobileshop.com that there would be a delay, but I wanted the handset so was prepared to wait.
Throughout the month I was waiting, I contacted mobileshop.com several times to check on the progress of my order, each time the members of staff I spoke to were more than helpful and very apologetic for the delay.
This is the third time I have got a new contract phone from mobileshop.com and it certainly won't be the last.
In my experience, they are a very professional bunch and wouldn't hesitate to recommend them.
Thanks!
Throughout the month I was waiting, I contacted mobileshop.com several times to check on the progress of my order, each time the members of staff I spoke to were more than helpful and very apologetic for the delay.
This is the third time I have got a new contract phone from mobileshop.com and it certainly won't be the last.
In my experience, they are a very professional bunch and wouldn't hesitate to recommend them.
Thanks!
On 20/06/2006, Shannon Louise Stacey said:
I feel you are dealin with my request and order quickly and you have responded straight away to my order. Thank You x
On 19/06/2006, Adam Rowe said:
Wow! For real easy buying and super customer service, great deals and user-friendly information 1st place goes to.......... Mobileshop.com!
On 19/06/2006, David Allison-Calvert said:
The best service and the best prices. I would not buy from anyone else in the future. Very friendly staff too if you need to call them.
On 19/06/2006, Shahid Bashir said:
I was a little bit skeptical when i was shoping online for the first time in my life but mobileshop change my thinking about online shoping drastically. I am more than satisfied and happy with what i got from Mobileshop. I will definitely recommend all my friends to go to you whenever they an buy online contract. I congratulate the technical and management staff of Mobileshop for providing such a quality and reliable service.
On 15/06/2006, Timothy Hard said:
Much better than other provides I've used online, equally good service as the high street retailers, if not better as I did not get hassled to buy by any salesmen (virtual or otherwise).
Phone arrived promptly, tariffs were exactly as specified. Very happy indeed.
On 14/06/2006, Katrina Moore said:
I was very sceptical of online mobile phone company's but I have found this company the best by far against all its competitors on the high street and on the internet. The staff are friendly and polite and were quick and efficient to resolve any queries and concerns I had, especially when my phone parcel had been mislayed by the Royal Mail. I will definately be recommending family and friends to use this company. Thanks alot, especially to the staff team for providng such an excellent service to date.
On 14/06/2006, Steve Pagett said:
I would like to point out that the service provided by your company has been amazingly smooth and straight forward. I'd recommend you to anyone over anyone I've ever bought a phone from. Online direct customer services of phone service providers are confused and disjointed, high street branches are limited and uninformed. You, on the other hand represent no nonsense high quality phones. I hope I am this happy tomorrow. Thanks
On 13/06/2006, Mohammed Naeem Haider said:
Very good website to buy online phones, contracts, accessories and much more.
On 13/06/2006, Malik Tauqeer Ahmed Saqib said:
Very good online service for all kind of mobile phone stuff. Well done Mobileshop.com
On 13/06/2006, Patrick Okoh said:
The service is very good. Customer services are very patient to listen and explain to you. Keep it up. I will ensure i involve my friends about your services and let them know how reliable you are. Once again thanks for your services.
On 11/06/2006, Stuart Robertson said:
Thanks very much.
Just thought I’d drop you a note to say how impressed we have been with the service you have given us. We were pretty frustrated with Vodaphone Corporate’s inability to sort out their voice mail system and were finding the bills climbing. I was particularly impressed by your ability to find us such a good deal. Problem for us is knowing quite what the best tariff is going to be for our circumstances.
I must also say how impressed I was with the level of service you gave us and the deal you managed to do on the handsets and hands free kits for the cars. O2 direct were particularly unhelpful. Its nice to be able to speak with a human who says they will ring or email you back and then actually does as they say they are going to. Even though your buying team were encountering delays, it was very nice to hear why and when we would receive our phones.
Once again, thanks for all your help. You have a very very satisfied customer in me and in our company. I have recommended you to numerous friends and other supply companies. I hope you see some additional business from your hard work.
Many thanks
Stuart
Just thought I’d drop you a note to say how impressed we have been with the service you have given us. We were pretty frustrated with Vodaphone Corporate’s inability to sort out their voice mail system and were finding the bills climbing. I was particularly impressed by your ability to find us such a good deal. Problem for us is knowing quite what the best tariff is going to be for our circumstances.
I must also say how impressed I was with the level of service you gave us and the deal you managed to do on the handsets and hands free kits for the cars. O2 direct were particularly unhelpful. Its nice to be able to speak with a human who says they will ring or email you back and then actually does as they say they are going to. Even though your buying team were encountering delays, it was very nice to hear why and when we would receive our phones.
Once again, thanks for all your help. You have a very very satisfied customer in me and in our company. I have recommended you to numerous friends and other supply companies. I hope you see some additional business from your hard work.
Many thanks
Stuart
On 09/06/2006, Sreenivasu Ratakunta said:
Mobileshop.com is a very good site. It explains everthing clearly.
On 07/06/2006, Jianping Fan said:
Good Customer Service! There was an initial mistake when my friend tried to recommend me. When the problem was spotted, the CS team provided good communication and flexible solution advices. Thumbs up!
On 07/06/2006, Anthony Massey said:
Just like to say thankyou to Andy on the sales team for getting my new phone to me on time, Nokia 9300i. I'm well happy with the fast turn around. If i need a new phone quickly i know where to come. Once again, thanks.
Regards
Regards
On 06/06/2006, Jeanette Courtney said:
I am so happy with the service and my cash back, that I have recomended a friend and am soon to receive my £30 reward. Can't wait until the contracts are up on my other friends phones, as they all are very interested....more £30's coming my way!
On 06/06/2006, Lauren Fletcher said:
I am very impressed with the service I have experienced so far.
On 06/06/2006, Kelvin Clark said:
I shopped around on the net for hours looking for a deal for a certain phone. I visited popular phone websites, high street websites and network providers websites and none could give me as good a deal as www.mobileshop.com. I was surprised to find the huge variety of phones, both old and new, and with great packages. The customer service was first class, being kept up to date with the process of my transaction and being able to view what was going on 24/7 was a great help. Overall i am pleased with the mobileshop experience and will be a valued customer for many years to come.
On 04/06/2006, Sally Apple said:
Received my new mobile phone yesterday. Very pleased!! Excellent service. Thanks
On 31/05/2006, Katherine Hurst said:
After being somewhat sceptical about Mobileshop's cashback offers, and equally so about customers' glowing feedback, I've been delighted with both the deals offered and the quality of service. Highly recommended.
On 30/05/2006, Alexis Graham said:
Good afternoon,
I'm writing this email to thank you for a wonderful service Michele has provided to me. I work in sales and I know what its like to communicate to customers- they can be pains! Michele has lots of patience, and has guided me from start to finish regarding my order. That’s good customer service skills, even though she is a sales person, she made sure I was happy till the end!
I'm sure some staff just like a figure on the board, but with Michele, she makes sure her customers are satisfied till the end!
I'm writing this email to thank you for a wonderful service Michele has provided to me. I work in sales and I know what its like to communicate to customers- they can be pains! Michele has lots of patience, and has guided me from start to finish regarding my order. That’s good customer service skills, even though she is a sales person, she made sure I was happy till the end!
I'm sure some staff just like a figure on the board, but with Michele, she makes sure her customers are satisfied till the end!
On 29/05/2006, Fan Wu said:
Excellent customer service. Really fast response even if in a holiday period. Hope to get my phone soon..... :)
On 28/05/2006, Rudolph Brewster said:
Speedy and VERY helpfull online and the phone.
Thanks very much for your help.
On 27/05/2006, Shaui Lu said:
Good price, better service, excellent phones and new phones always come first with you. Thanks for all the great work.
On 27/05/2006, Satya Jakkampudi said:
Excellent. Quick service. The initial handset had a faulty earpiece. They sorted me out with a new replacement and postage was refunded. All it took was a 2 minute phonecall. Great! Keep it up.
On 27/05/2006, Kelly Sweeney said:
A great service. Everyone is very helpful. Good deals on phones and tarrifs. Thanks
On 26/05/2006, Peter Brett said:
Very easy to use website, easy ordering and unbeatable deals!!!
On 26/05/2006, Sheital Jiven said:
Phone was delivered the next day which was very efficient. The customer service helpline had very good workers - they were very polite.
On 25/05/2006, Harjot Singh Sachdeva said:
The only word I would say about mobileshop is "excellent". I have been with Mobileshop for 1 year and has recieved great service on cashback. I had already recommended friends to this site and have recently bought another contract from Mobileshop. I will continue to be Mobileshop's customer for years to come.
On 24/05/2006, Adam Ingles said:
Excellant service. Received the handset next day. Everybody I spoke to on the phone were more than helpfull and very accomadating and they couldn't do more to help me out. I will use you again and again and will recommend to all. Thank you so much - by the way, I love the phone too!!!
On 24/05/2006, Os Ismail said:
Excellent deals, but more importantly after sales is second to none.
On 23/05/2006, Saurabh Deshpande said:
You can get the best deals only on mobileshop.com.. And not only that, the customer service is excellent.
On 23/05/2006, Jenny Leigh said:
I found the whole experience hassle free! The mobile phone industry can be confusing at the best of times but I genuinely found the best results with Mobileshop. The order tracking system is fantastic and saves endless amounts of time at the other end of a phone like other suppliers.
On 23/05/2006, Karl Mangan said:
This is just a quick thank you from myself to you for the proffesional service that your staff who have made my recent purchase of my new mobile phone so easy and hassle free.
I am astonished that the leaders in this market such as O2 and Vodaphone, and Orange do not adopt the same professional philosophy as you and your company.
You have made the purchase so easy without adding extra pressure for me to upgrade or take out any uneccesary additions that I really do not require at this moment in time.
I am so looking forward to receiving my new mobile and also continuing to carry on doing business with yourselves in the future. Thank You Once Again.
I am astonished that the leaders in this market such as O2 and Vodaphone, and Orange do not adopt the same professional philosophy as you and your company.
You have made the purchase so easy without adding extra pressure for me to upgrade or take out any uneccesary additions that I really do not require at this moment in time.
I am so looking forward to receiving my new mobile and also continuing to carry on doing business with yourselves in the future. Thank You Once Again.
On 22/05/2006, Yusuf Patel said:
Simply the best. I've ordered from other companies but this is the best experience I have had. I received a prompt email of receipt of my cashback vouchers plus very prompt and most welcome payments for all my "Recommend a friend" referals. Simply the best I have come across. Thank you.
On 21/05/2006, Zakaria Saeed said:
I was recommended about this company through someone I know. The product arrived on time and I found all paperwork to be straight forward. The website is simple & I am about to order my 2nd phone!
On 21/05/2006, Malik Tauqeer Ahmed Saqib said:
Very good online mobile phone and phone contract providing service. Fully satisfied, will recommend other friends.
On 19/05/2006, Tracey Keylock said:
I chose a phone today..... ordered the phone today, and should be recieving my phone tomorrow! Excellent service. No complaints from me. Happy shopper!!!!
On 18/05/2006, Mohammed Naeem Haider said:
Excellent Service, Trustworthy People.
On 18/05/2006, Daniel Pegrum said:
Great deals......great staff........great phones.........great website that is easy to navigate. Superb.
On 18/05/2006, Nicholas Wright said:
I am a returning customer to mobileshop.com, having just completed a 12 month contract with O2. I had no hesitation in selecting another fantastic deal with mobileshop.com on the O2 network. With the fantastic cashback offer (which does exactly what it says on the tin!) the phone practically costs me nothing over the year. This is a genuine offer and the service is second to none. Thank you so much.
On 17/05/2006, Srivatsan Chakravarthy said:
Recieved the first cashback payment into my bank account this morning.A seamless process without no glitch whatsoever.
On 17/05/2006, Roy Aziz said:
Was a little unsure at first due to my first online deal, but was very suprised to get my nokia n91 before anyone, even still, today the shops still havent got it and its nearly 3 weeks on! It didnt cost me a penny. Never had a problem, top company, will always now use in future and recommend friends. thank you
On 17/05/2006, Mr Sajid Iqbal said:
You've been fantastic. Thanks.
On 17/05/2006, Rajesh Pandey said:
I was very pleased to order my phone from Mobileshop. Got an excellent deal, no line rental to pay (of course after cashback) and an excellent phone with excellent talk time. Overall excellent. Just waiting for my first cashback!!!!
On 17/05/2006, Inderpreet Singh said:
Mobileshop is the best online retailer i have seen as once you have send your cashback form to them they look after everything and even inform you when they recieved your voucher and when you should expect your money to be there (directly into your account). Gr8 website!!!
On 16/05/2006, Susan Wills said:
Great deals on Mobile Phones. I got 200 any network minutes and 100 texts a month for £15 a month. Half of what many of my friends are paying! The cashback scheme is an easy way to save loads of money. Thanks guys!
On 15/05/2006, Aron Schlagman said:
Great, site, great service. Made an order on a Thursday and i had the phone on the Saturday. Just waiting for my number to transfer - would reccomend the site to anyone.
On 15/05/2006, Alan Seymour said:
Excellent mobile phone and rebates being paid exactly as advertised. Good communications and very fast reply to a question one evening midweek. Deal with this company with absolute confidence.
On 13/05/2006, Joseph Jones said:
Excellent customer service and mobile phone deals. After seeing the phone i wanted and ordering it, it was delivered within a couple of days.
On 13/05/2006, Dr Fawaz Rahman said:
I have previously got 2 or 3 mobile contracts online from different companies but I have never experienced the kind of quality customer service and user friendliness that mobileshop offers. Looking forward to a continue a good working business relationship.
On 12/05/2006, Vivek Agarwal said:
Fully recommended to anyone. I have received excellent customer service so far and am greatly impressed with the speed and efficiency with which all matters are dealt with. Keep it up!!!
On 12/05/2006, Edward Ezra said:
Using the website was easy. I was frightened there would be a catch....but no catch has come up. Only problems that I cant help but increase the price of my bill!! Nothing to do with mobile shop, its nice that they leave me alone. Also, no annoying emails and they dont seem to have passed on my details to other companies. Welcome to the virtual world of mobile shop!
On 12/05/2006, Geoff Hambly said:
I have today received the Nokia 7370 ordered on Wednesday. I would like to thank you for your assistance, particularly Emily and Gemma, in sorting out my particular colour requirement. Much appreciated
On 11/05/2006, Jaswat Jindi said:
I found the staff at Mobileshop just great. Very courteous and helpful - even when mailing me a reply I definately recommend them to anyone getting a contract - they are great. Good luck and keep up the good work, and hopefully i might win £100. Wooo-hooo!!!
On 11/05/2006, Ronan Stapleton said:
Kylie and the Customer Service Team were fab as ever. Quick, friendly and efficient. The best!
On 10/05/2006, Susan Jane Stringer said:
What can i say fantastic in everyway. Customer services was brilliant - everything i asked came back with a great answer and i ordered my phone on monday. I received the xda mini s today with a super offer. Mobileshop.co.uk have the best offers on the interent. I can never find a better deal than mobileshop. Great work guys keep it up. Thanks x
On 09/05/2006, Arnel Cruz said:
A very organized service and i traced my order easily.
I am recommending mobileshop.com to everyone. I have tried most of the providers and they are the best for me.
On 09/05/2006, Chuan Xie said:
Excellent online shop for getting a dream phone, and a great deal for customer; especially for a student. I only spent 20 pounds per month and get T-mobile MDA vario for using as GPS PDA. That's amazing! Also, recommand it to friend and you could earn up to 30 pounds. You get my full support.
On 09/05/2006, Raj Kalra said:
Graham, I would like to personally thank you for your help and assistance during the purchase of 11 Mobile phones over the last 10 days. You have been extremely courteous and efficient and I would have no qualms recommending you and your company to any of my friends or colleagues. I hope that future service particularly with respect to the cashback claims will prove to be as efficient. Thanks again.
On 08/05/2006, Nantheera Anantrasirichai said:
I heard about this website from my friend. Thanks to him I've got a fantastic phone with a good price and offer! I've continue recommend to other friends and so on. Not only the cool offers mobileshop give, but the fast and warm services are so great. I used to write up many emails to ask some stupid questions. They replied me useful information very fast. I love this website!
On 08/05/2006, Nick Moore said:
You offered a really great deal on t
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